Samsung has a wide range of different models of washing machines. They have generally standardized their Samsung washing machine error codes, but unfortunately, the indicators differ quite a bit. Modern washing machines are equipped with displays that will show an alphanumeric error code. This free guide will give you an overview of the various Samsung washing machine codes, what they stand for and how to fix the issues, if possible.
Samsung Washing Machine Error Codes
This is a list of the error codes as they appear on the display of your Samsung washing machine as well as the Samsung washing machine error fix.
Water Level or Leakage Error
1E, LE, 1C, LC, LC1, 1 1C, 1 LC
Moisture is detected somewhere it doesn’t belong, or there is an issue with the sensor itself.
- First, look for evidence of a leak. Sometimes leaks are so small they go unnoticed. If you find a leak, fixing the leak will fix the error.
- Check that the hoses behind the washer (supply hoses and drain hose) are not kinked.
Note: Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required. - Run an empty cycle with no additives (detergent, fabric softener, etc.) and see if suds appear during the cycle. If they do, it means too much detergent or a non-HE detergent has been used. Continue to run empty cycles until there are no more suds, and then see if the code appears again.
If suds do not appear, but the code continues, please call our customer service to request service.
Not Filling Error
nF, 4C, 4E, 1 4C
Water is not entering the washer correctly.
- Make sure the hot and cold water supply hoses are connected to the correct inlets (hot to hot and cold to cold) on the washer, that the hoses are not bent or kinked, and that the water supply valves are completely open.
Note: Do not use Flood Safe hoses. - Make sure the drain hose is inserted properly and is not kinked. It should not be inserted more than 6 inches into the drain pipe.
Note: Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required. - Unplug the washer or flip the circuit breaker for the washer for 1 minute. Then, restore power and try to run a cycle.
If the code continues, please call our customer service to request service.
Hot/Cold Error
nF1, 4C2, 4E2, CE, 14C2
The water from the cold water supply is extremely hot.
This happens when the supply hoses are swapped and cold is connected to hot while hot is connected to cold.
To fix this, connect the cold supply to the cold inlet and the hot supply to the hot inlet. Typically, this will require matching blue to blue and red to red.
This code does not indicate that service is needed.
Jammed Button Error
E2, bE2, 6E2, BE2*, 8E2*
A button on the panel is detected as stuck or continuously pressed.
To fix this, power off the washer, and then individually touch every button on the panel. While touching each button, work it back and forth to reach all edges before releasing.
If any of the buttons are damaged, or the code returns after powering on the washer, please call our customer service to request service.*On some models, BE2 (8E2) is a Jammed Button Error. On some models it is a Mems Sensor Error (located in the All Other Errors section). See your user manual to determine which it is for your model.
Voltage Error
9C1, 9C2, PF, 3E*, 2E, 9E1, 9E2, UC, 19C1, 19C2
There is an irregularity in the electrical current being supplied to the washer. A PF (Power Failure) Error will also occur if the power went out before the washer powered itself off, such as an outage, the washer getting unplugged, or if the circuit breaker trips. Models that are not in their country of origin may give this error code because power grids and their regulations vary between countries.
To fix this, confirm the washer is on its own circuit and not using an extension cord.
If the code continues, please call our customer service to request service.*On some models, 3E is a Voltage Error. On other models it is a Motor Error (located in the All Other Errors section). See your user manual to determine which it is for your model.
Door Error
dS, d5, FL, LO, L0, dE, dE1, dE2, dC*, dC1, dL, 1 dC, 1dC4, 1dC1
The door is not detected as closed and locked.
Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.
If the code cannot be corrected or if there is damage to the door or latch, please call our customer service to request service.
Note:
- This code may appear even if you are not running a cycle, if Child Lock is enabled and water is in the tub. If the door is not closed or Child Lock turned off within 30 seconds, the washing machine will drain the water from the tub.
- FlexWash washers will display a 1dC4 error if the rubber button next to the upper washer’s latch is missing. In this case, service is not required, and replacing the button will fix the error.
*On some models, dC is a Door Error. On some models it is an Unbalanced Load Error. See your user manual to determine which it is for your model.
Detergent Drawer Error
SDC, 5DC
The detergent drawer is not completely closed. The detergent drawer will click when it is completely closed.
Excessive Suds Error
SUd, 5UD, Sd, 5d, SUdS, 5Ud5
The washer has detected an over-sudsing condition and will stop for a short period to allow the suds to dissipate. The cycle will automatically continue afterwards, although the code may flash again at the end of the cycle as a reminder.This code does not indicate that service is needed. It is caused from an incorrect use of detergent. See Samsung’s guide on detergent usage.
Add Door Error
ddC, dC3
The Add Door is not detected as closed and locked.
Check that the latch is securely fixed, laundry or other items are not caught in the Add Door, and the Add Door is closed and secured correctly.If the code cannot be corrected or there is damage to the Add Door or latch, please call our customer service to request service.
Unbalanced Load Error
dc*, Ub, U6, Ur, UE, 1 Ub, 1U6
The current load in the washer is unbalanced inside the tub. A Ur code (Unbalanced Load Retry) means the washer is going to try to add more water, try to balance the load, and then try the spin cycle again. This will extend the length of the cycle. All the other codes in this section mean the washer will stop and fail to complete the cycle.
If you get this error, see Samsung’s guide for Washer won’t spin.*On some models, dc is an Unbalanced Load Error. On other models it is a Door Error. See your user manual to determine which it is for your model.
Calibration Mode
Cb, C6
Calibration mode is used to recalibrate the weight detection of the washer. Weight detection is used to adjust the water amount used per cycle. It’s a step typically performed at the very end of installation.
Calibration mode will rotate the tub or drum back and forth for 1-3 minutes and then end by itself. However, Calibration mode will not calibrate correctly unless the washing machine is empty. If there is something in the washing machine, remove it and then run Calibration mode again with the washer empty, so your washer is properly calibrated. See Samsung’s article on washer installation or your user manual for instructions on Calibration mode.
Child Lock
CL
On newer models of washers, this code will display when Child Lock mode has drained water from the tub. It does this whenever Child Lock mode is turned on, the level of water in the tub is unsafe, and the door has been opened. To clear the code, turn the washer off and back on, or turn off Child Lock.
Downloading
dn
The washer is downloading an update. During the update, the controls will not respond, including the dial. Updates take about 15 minutes and the message will disappear when the update is complete. Keep the washer powered on while the download completes. The washer is downloading an update. During the update, the controls will not respond, including the dial. Updates take about 15 minutes and the message will disappear when the update is complete. Keep the washer powered on while the download completes.
Refill detergent or softener
Your auto dispenser is empty and needs refilling. The message will clear during the next cycle you run after filling the compartment(s). The detergent message will clear during the wash cycle, and the softener message will clear during the rinse cycle. See Samsung’s guide for more information.
All Other Errors
These errors typically relate to sensors or the electronic components in the washer reporting that they are not working correctly.
Samsung has many different makes and models of washers. If you do not see an error you have received, or if any of the errors below occur:
- Power off the washer for 2-3 minutes.
- Power it back on.
- Restart the cycle.
If the error continues, please call our customer service to request service.
- 9C6 – High Temperature Circuit Error
- 9C7 – Hardware Overcurrent Error
- 9C8 – Software Overcurrent Error
- 18:8J – Model Option Error
- 3E, 3C, E3, 1 3C – Motor Error
(To determine if a 3E error is a Motor Error or a Voltage Error, see the user manual for your model.) - AE, AE6, AEb, AC6, ACb, AC, AC4, AC3, AC5, AE8, AEB, AE4, AE3, AE5, 1AC6, 1 AC, AC7 – Communication Error
- AE3 – DR Ready Modem Error
- 8E, 8E1, 8E2, BE, BE1, BE2, 8C, BC, 8C1, 8C2, BC1, BC2, 1 8C, 1 BC, 18C1, 1BC1, 18C2, 1BC2 – Mems Sensor Error
8E, BE – Vibration Sensor Error (Some Models)
(To determine if a BE2 (8E2) error is a Mems Sensor Error or a Jammed Button Error, see the user manual for your model.) - tE, tE1, tC – Temperature Sensor Error
- HC, HE, HE1, Hr, 1 HC – Heater Error
- PC, PE – Clutch Position Error
- PC1, PE1 – Clutch Hall Signal Error
- IE, SF, 5F, SF1, SF2, SF3, 5F1, 5F2, 5F3, 1 SF – System Error
- Sr, 5r – System Relay Error
- bE, 6E – Motor Speed Sensor Error
- 7E – SilverCare Error
Frequently Asked Questions
There is no direct way to reset the washing machine. What you can do instead is power cycle it: Unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of the washer (usually 1 to 5 minutes at most), and then power it up again.
• Check drainage pump filter for blockages (e.g. lint, coins hair, clips)
• Check drain hose and waste connection for kinks and blockages.
• Then select a spin cycle to drain the remaining water in the appliance.
•This is not a fault. The appliance is detecting an unbalanced load and is stopping the spin for safety reasons.
• To help prevent this from occurring please redistribute washing by adding or removing items to ensure a more balance load.
• Single large/heavy items such as bath mats or large towels are unlikely to spin on their own so please add 2/3 additional towels and put on another spin cycle.